Returns - The Fine Print

14 DAY MONEY BACK GUARANTEE RETURN POLICY

We were made to be together. Don’t agree? Then tell us to hit the road, Jack. 

If you don't like your Happy Hobo product for any reason, you can return it within 14 days of purchase. All you need to do is let us know your details here, and we'll let you know where to send your Sad Hobo back to!


Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at alex@happyhobo.com.au.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

  

Shipping

To return your product, you should mail your product to: 5 / 613 Whitehorse Rd Mitcham  AU 3132

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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